Revive Telehealth: Scalable Platform for Behavioral Health [Case Study]

Empeek Case Studies Revive Telehealth: Scalable Platform for Behavioral Health [Case Study]

About the Client

To support their services, Revive Telehealth has developed a web platform for managing patient flow, providers’ tasks, and administrative functions.

Revive Telehealth is dedicated to providing accessible, high-quality psychiatric care. They offer 24/7 on-demand telehealth consultations for emergency and acute behavioral health situations.

Visit Revive Telehealth

Revive Telehealth: Scalable Platform for Behavioral Health [Case Study] 1

Empeek was hired to:

Conduct the technical audit of the server code and infrastructure architecture

Analyze the UI/UX

Work on the improvements list to expand the application

Results

Platform expanded to 8 states, 20 cities, and 30+ clinics

System facilitates both urgent and non-urgent cases
Improved efficiency and cost savings through infrastructure migration to AWS
Enhanced user experience and system performance
Secured integration with Twilio for MFA and consults reminders
Improved security and authentication for handling patient data (PHI)

Project Objectives

Code Structure

Reorganize and improve code structure (frontend and backend)

Performance and Infrastructure

Optimize platform performance and implement new server infrastructure

Database and Migration

Design and set up a new database and migrate data from old to the new one

New UX/UI Design

Improve UX/UI and create the new design version

Functionality Review

Remove unnecessary functionality from the application and improve application security

Support

Simplify platform’s maintenance and support

CI/CD Pipelines

Create CI/CD pipelines and enhance platform’s administration

Backup and MFA

Create a Disaster Recovery plan, backup process, and add multi-factor authentication (MFA)

Urgent and Non-urgent Cases

Enhance and extend system handling urgent and non-urgent cases across multiple clinics while ensuring data security.

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Key Challenges and Solutions

Frequent requirement changes

Managed through Agile approach and strong client communication.

Data migration

Created client-approved checklists for seamless transition.

Security

Implemented robust measures for handling sensitive patient data.

Process

Discovery Phase

We analyzed Revive’s existing code, server architecture, and UI/UX.

Development Phase

Our team used Agile methodology with bi-weekly demos.

Included:

Code reorganisation
Code Style
Migration
Features Reduction

Implementation

We improved security with MFA
Migration from Oracle to AWS infrastructure
New Database

Tech Stack

Front-end

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Back-end

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DevOps

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Third-Party

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Database

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Revive Telehealth: Scalable Platform for Behavioral Health [Case Study] 2

Revive Telehealth: Scalable Platform for Behavioral Health [Case Study] 3

Next steps

Develop and implement new features for new clients onboarding

Integrate telehealth modules

Implement newly created UI of the platform

Develop mobile App

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Written by:

Roman Konstantinov Managing Partner & Co-Founder

Roman is the co-founder of Empeek who brings a breadth of knowledge to build, scale and transform healthcare organizations. He specializes in revitalizing struggling businesses and turning them into profitable enterprises. By emphasizing automation and effectively navigating the transition from startup to a sustainable and scalable model, Roman drives remarkable transformations to ensure long-term success.

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