Telehealth Solutions

Our experts develop bespoke telehealth software solutions that expand access, efficiency, and scope of healthcare while ensuring a seamless connection between patients and providers.

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Patients Within One-Click

The medical industry has seen a seismic shift with the advent of advanced telehealth software, bringing medical advice and care to patients. As the technology has matured, the number of telemedicine options has exploded, serving a wide range of medical specialties and patients’ needs. In the digital age, the concept of “waiting rooms” is being redefined as patients increasingly expect immediate access to healthcare professionals on demand. One-click convenience of connecting with medical providers is not just desirable but has become the new norm in patient care standards.

The spread of telecommunications technologies has not only made healthcare more accessible but also raised the bar for what patients expect from providers and their services. Advances in telehealth, from real-time consultations appointments with doctor to follow-up care, have provided continuity of care that was previously unattainable. Healthcare providers now need not only to implement these new telecommunications technologies, but also to provide a level of service that meets changing patient expectations in the era of mobile devices — all within the click of a mouse.

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We Share Responsibilities

Our Focus

From ensuring the highest standards in quality assurance to guaranteeing 24/7 services, we bring the right technical skills and operational support to the forefront. Our dedicated professionals are always ready to respond quickly to any emergency, ensuring the smooth and reliable operation of your integrated telehealth solutions throughout.

Your Focus

While we take care of the heavy technology work, you can focus on physician care and stakeholders satisfaction. As you innovate to deliver exceptional physician consultation services, we support you by ensuring your digital footprint runs smoothly, efficiently, and without disruption.

We Understand Your Business Model

At Empeek, we understand the unique dynamics of your care delivery model, ensuring that the caustom telehealth solutions are perfectly align with your operational goals. We understand that every medical practice requires a unique digital approach, so we design telehealth software to enhance your specific service offerings.

Telehealth Solutions for Primary Care

For primary care providers, we build telehealth solutions that focus on continuity of care and appointment management. We develop a telemedicine software that supports routine check-ups, chronic disease management, and general health maintenance with tools for electronic health records, medical recipient tracking, appointment management, and easy scheduling. We aim to streamline the patient journey from appointment scheduling to follow-up, ensuring physicians and doctors can deliver consistent and comprehensive healthcare care.

Telehealth Solutions for Urgent Care

In the emergency care industry, telemedicine solutions are designed for speed and responsiveness. Understanding the critical nature of these services, we create telehealth solution that facilitates rapid patient triage, immediate virtual consultations, and emergency protocols that enable better access and rapid decision-making. This ensures that patients receive the timely services they need and that healthcare providers can efficiently manage high volumes of emergency care requests.

Telehealth Solutions for Specialty Care 

Specialty care physicians require telehealth solutions tailored to complex care pathways and detailed patient consultation. Our telemedicine services for doctors incorporate advanced telemedicine functionalities, such as high-resolution imaging and secure, specialized communication channels for in-depth telemedicine consultations. This telemedicine software enable physicians to extend their expert care beyond geographical limitations, providing specialized support wherever needed.

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Why Create a Custom Telehealth Solution

Creating custom telehealth solutions for your health practice isn’t just about keeping up with technology and better access — it’s about taking a strategic step towards scalability, customization, reach, and improved return on investment (ROI). By leveraging a system built around your specific patients needs, you gain a competitive edge, offering a level of service that off-the-rack software cannot match.

Easy To Scale 

Integrated telehealth solutions are inherently designed for growth, allowing for easy updates without future service interruptions. Tailor-made integrated telehealth solutions and software can expand functionality, accommodate more users, and integrate new services as your practice grows, all while maintaining the security and compliance so crucial for healthcare professionals.

Improve ROI 

Investing in custom telehealth solutions often leads to a significant improvement in ROI, with the dual advantage of cost savings and increased revenue. By reducing no-shows, optimizing appointment management, cutting down on overhead costs associated with in-person visits and utilising telehealth services your business can operate more efficiently.

Custom to Your Type of Practice 

Custom telemedicine solutions and services can be developed to fit the specific needs and nuances of your practices. It ensures that the right technology will support your operational methods and enhance the quality of care delivered to your patients, not visa versa.

Reach More People

Custom telemedicine solutions can break down geographical barriers, allowing your practice to reach patients who are remote, immobile, or otherwise unable to visit in person, thereby democratizing access to services.

What Your Telehealth Solution May Include

Reimbursement for E-Visits

Seamless integration with insurance billing systems to ensure that telehealth services are reimbursed accordingly, streamlining the payment process for both providers and patients. This feature also includes detailed reporting capabilities, allowing for transparent tracking of claims and reimbursements, which is crucial for financial planning and audit purposes. It is further designed to adapt to insurance and healthcare changes, maintaining provider compliance.

Scheduling Online and On-site Consultation

A robust scheduling module that enables the coordination of both virtual and physical appointments, allowing physicians to manage their calendars effectively and optimize medical recipient flow. The scheduling system is enhanced with customizable templates for different visit types, and it can easily accommodate last-minute changes or cancellations, minimizing administrative strain and improving patient satisfaction.

Visit Reminders

An automated system that sends reminders of appointments to both physicians and patients, ensuring appointment compliance and reducing no-shows that can disrupt the doctor’ daily schedule. These reminders of appointments can also be tailored to the specific needs of the doctor and patients, such as additional instructions for preparation before a procedure, and can integrate with personal calendar applications to help both doctor and patients manage their appointments.

Medication Management

A tool that assists doctors in managing and tracking patient prescriptions, including the ability for physicians and patients to order refills, make appointments, manage dosage schedules, and ensure compliance with medication regimens. This system not only enhances patient adherence but also incorporates decision-support tools to alert patients and physicians about potential drug interactions, allergies, and other contraindications, thereby improving the safety of pharmaceutical care.

Secure Messaging

Encrypted communication channels to securely discuss clinical care with colleagues and communicate directly with patients, ensuring confidentiality and compliance with healthcare regulations such as HIPAA. This secure messaging framework can be expanded to include multidisciplinary participants, creating a collaborative environment for patient care and enabling a more holistic approach to patient health.

Health Record Integration

Smooth integration with electronic health records (EHR) allows physicians immediate access to recipients’ medical histories, test results, and previous consultations, facilitating informed decision-making and continuity of care. Additionally, this integration enables real-time updates to patient records, ensuring that all members of the health team are informed of any changes in a patient’s status or treatment plan.

AI-Assisted Diagnostics

Utilization of artificial intelligence to assist doctors in diagnosing patients from images, data analysis, and symptom checking, providing support for physicians in delivering accurate and timely care. This AI assistance for doctor is constantly learning, evolving with each case to enhance its diagnostic precision, while also cross-referencing with the latest medical research to keep doctors stay at the forefront of medical knowledge.

Telehealth Website

First impressions could make or break 94% of a user’s perceptions, according to first impressions research. We make sure that your telehealth website is sleek and we build it according to modern UX principles and best practices. 

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Why Empeek For Custom Telehealth Solutions?

HIPAA-Compliant Development

We ensure all solutions meet HIPAA standards, safeguarding patients’ data integrity.

A Team of Experienced Healthcare Tech Experts

Our tech experts bring specialized knowledge in healthcare technology to deliver superior telehealth services and solutions.

Deep Understanding of Business Logic

We grasp the intricacies of the healthcare telemedicine business, ensuring relevant and efficient telehealth systems.

8+ Years of Experience

With over eight years in the field, we offer seasoned expertise in telehealth services for doctors who just start their private practice and established businesses.

Promote Radical Transparency

We’re committed to open communication and clear processes, building trust and reliability while building software for your telehealth business.

Customized Solutions for Diverse Needs

Tailored to fit unique clinical workflows and practices, we provide technology solutions that adapt to your specific telehealth software requirements.

RPM Software That Supports up to 10k Monitoring Patients And Devices

We built a custom RPM solution that allows the care team to obtain all the necessary health metrics and make people comfortable with health data measurement.

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AI-powered Heart Monitoring

Our client addresses limitations in real-time heart monitoring through an AI-powered platform. Leveraging big data and cardiologist knowledge, Empeek designed a machine learning algorithms to enable automated heart issue classification, minimizing human intervention.

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Drug Testing Software With Billing Module

  • Customers gain transparency into real-time applicant status;
  • Cost Reduction: Lower overhead and staffing needs;
  • Random test assignment ensures unbiased, compliant programs.
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What Clients Say

I am most impressed with the high quality of design and development, which is really important to us.  They have designed the product to be extensible, with a solid base and architectural backend to allow for product implementation and design scaling. Also, the product hasn’t been buggy at all, so we can support it without difficulty.

As an ongoing partner, they continue to dedicate a communicative, highly skilled team that meets deadlines and stays on budget.

Nathaniel Weiss, CEO at VelloHealth

We were building an MVP that will eventually serve as a full personal health record (PHR) solutions platform. The quality of their work was excellent. They’re a very smart, informed company that understands how to create a functionally-sound platform. They provide accurate cost estimates and timelines, which is very helpful as well. I enjoyed working with them. 

Jessica Blanding, Owner at Text and Online Counseling

Our Tech Stack

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Tools That We Use

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How much does it take to develop a telehealth app with remote patient monitoring features?

The development cost for a home telehealth app with remote patient education and monitoring features can start from $20,000 for a basic build, escalating beyond $250,000 for a comprehensive telehealth software with advanced features, depending on design complexity and compliance needs. This variation in cost is due to design intricacies, technology requirements, regulatory compliance needs, and geographical location.

In addition to the telehealth software development, hardware considerations for remote patient monitoring can affect the cost. The type and number of hardware devices needed can add to the overall expense, and integrating these hardware components can introduce additional complexity and potential costs of your telehealth software. For an accurate estimate, engaging with a healthcare-focused development firm is crucial, as they can provide detailed quotes tailored to your unique software specifications. Ongoing expenses, including maintenance and appointment management, must also be factored into the budget, typically running at 15-20% of the initial development cost per year.


What should I have for our first call? 

Ahead of your telehealth app development discussion, prepare a focused project overview detailing the problem telehealth software will address and a feature list categorized by priority. Understanding your business model is key, so be ready to explain how the the telehealth platform or app itself fits into your larger business strategy, who your target users are, and the specifics of their needs. Awareness of healthcare regulations, like HIPAA compliance, that your telehealth software must adhere to is also crucial for a clear development pathway.

Practicality is equally important. Keep in mind the budget range and timeline, as well as any existing workflow documentation if integration with current systems is necessary. Asking questions about the development team’s processes and experience will help you evaluate its suitability for your project. And if confidential information is disclosed, have a non-disclosure agreement ready. This level of preparation will not only make your initial meeting easier but will also help lay a solid foundation for the development of your telehealth application.


What technology to use for telehealth solutions?

For integrated telehealth solutions, the tech stack typically involves a mix of front-end and back-end technologies. On the front end, popular choices include HTML, CSS, and JavaScript, with frameworks like React or Angular for web apps, and Swift or Kotlin for native iOS and Android apps respectively. Cross-platform mobile development might use React Native or Flutter. The back-end may employ languages like Python or Java and frameworks such as Django or Spring Boot, with databases like PostgreSQL or MongoDB. The process of selecting a tech stack depends on the desired functionality, such as real-time communication, AI capabilities, and integration with existing systems.

The infrastructure is often cloud-based, utilizing platforms and services like AWS or Azure for their scalability and compliance features, essential for meeting healthcare regulations like HIPAA. Real-time communication is powered by WebRTC or APIs from services like Twilio, while AI elements may leverage TensorFlow or PyTorch. Security is paramount, with SSL/TLS for encryption and OAuth for authentication, ensuring data protection and privacy. Integration with existing EHRs via HL7 FHIR and IoT connectivity for remote monitoring is also common, offering a comprehensive, secure, and user-friendly telehealth experience.


How many patients can sign up?

The ability to enroll patients on a telehealth platform largely depends on the scalability of the telehealth system itself’s architecture and infrastructure. Key considerations include the server’s ability to handle high traffic, a scalable database for patient records, and the efficiency of the application design, which if based on a microservices architecture, can typically handle more concurrent users. Using cloud services such as AWS, Azure or Google Cloud allows you to dynamically expand the number of users based on real-time demand.

The practical limit for user registration also depends on bandwidth, computing resources to support video consultations and appointments, and the limitations of access to any integrated third-party services. A well-designed and supported telehealth platform can serve thousands to millions of patients if the technical framework and support structures are scaled appropriately to accommodate user growth. Specific access restrictions should be confirmed in consultation with the service provider’s technical specifications or customer support.

What is the team composition if I decide to develop custom telehealth solutions for my practices? 

Creating custom telehealth solutions entails forming a multidisciplinary development team. Key roles include a Project Manager to lead the effort, a Business Analyst to translate clinical needs into technical requirements, UX/UI Designers for platform usability, Front-end and Back-end Developers to build the application, and Mobile Developers if a mobile presence is required. Quality Assurance Engineers, a DevOps Engineer for system infrastructure, and a Security Specialist to safeguard data are also integral to the stuff.

Support staff like maintenance technicians ensure smooth operation post-launch, while a regulatory compliance expert ensures adherence to healthcare laws such as HIPAA. The size and exact composition of the team may be adjusted based on the scale and complexity of the telehealth software, including specialists for advanced features like AI or IoT where necessary.

Is the telehealth software you develop HIPPA compliant? 

Absolutely, the telehealth platform we craft is developed with strict adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines. We integrate robust security measures, including end-to-end data encryption, secure user authentication, and regular compliance audits, to ensure that all patient information is protected.

Our commitment to privacy and security extends beyond deployment, with ongoing monitoring and software updates to safeguard against evolving threats and to maintain continuous compliance with HIPAA standards. HIPAA-compliant software development is a cornerstone of telehealth solutions and mobile health apps, featuring stringent security process protocols and regular compliance checks. Our approach to integration ensures that your software is not only compliant upon launch but continues to adhere to HIPAA standards with evolving healthcare regulations.

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