Custom Healthcare Case Management Software 

We specialize in building custom healthcare case management software, designed to facilitate quick, effective decision-making, and help healthcare providers to respond swiftly to patient needs.

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What Is Patient Case Management Software?

Patient Case Management Software is a dedicated tool crafted to boost the effectiveness of healthcare providers in overseeing and coordinating patient care. This software acts as a unified hub and merges different elements of medical care into one easily accessible platform. Key features often include patient records management, appointment scheduling, treatment planning, and progress tracking. One of the significant benefits of this software is its efficiency in simplifying healthcare practitioners’ workflows.

These solutions cut down the time case managers spend on paperwork by centralizing patient data in one location. Also, it promotes a synchronized treatment process and ensures all involved healthcare entities are up to date with the latest information. This aspect is particularly crucial for successfully planning treatments, especially for patients with complex or chronic conditions that need care from multiple specialists.

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Clinical Case Management Software in Detail

Case Management Software encompasses a range of sub-services, each tailored to specific aspects of patient management and care. From enhancing patient engagement to streamlining chronic disease management, these tools collectively contribute to a more effective healthcare system.

Patient Engagement Software

This service enables healthcare providers to communicate with patients quickly and efficiently. It includes features like sending reminders, scheduling check-ups, and providing updates. As a result,  patients are actively involved and informed about their care.

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Chronic Disease Management

This software solution is specifically designed to assist in the management of chronic diseases. It helps providers organize and monitor medical care plans, medication schedules, and regular check-ups, which are crucial for managing long-term health conditions.

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Electronic Medical Records (EMR)

EMR systems store patient data digitally, replacing traditional paper records. This software streamlines the process of accessing and sharing patients’ data, that leads to more efficient data handling. It also significantly improves the precision and safety of medical records.

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Payment Systems

These systems simplify the billing and payment processes in healthcare settings. They ensure accurate and timely billing, support various payment methods, and help in managing insurance claims, making financial transactions smoother for both providers and patients.

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Automated Pre-care / After-care

This feature automates the scheduling and management of pre-care and after-care activities. It guarantees patients receive timely instructions and follow-ups, which is crucial for the success of treatments and procedures.

Data Analytics

Data analytics in healthcare software provides valuable insights into patient care and operational efficiency. It helps to identify trends, forecast needs, and make informed decisions.

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Case Tracking

These tools track the progress of treatments and medical screening, ensuring that all aspects of medical care are followed up on and managed effectively.

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Top Features of Patient Care Management Software 

Patient Care Management Software is equipped with a variety of features designed to optimize healthcare services. These features enhance communication, streamline administrative tasks, and improve engagement. Here’s a brief overview of each key feature:

Online Scheduling

Patients can conveniently book, cancel, or reschedule appointments 24/7 through the practice website or patient portal. It is convenient  and reduces administrative workload.


The software may facilitate review collection to help attract new patients. Patients can rate their experience and share feedback. 

Team Chat

Secure in-app messaging improves communication between staff for faster information sharing.


Practices can send appointment reminders, follow-ups, and other notifications via automated text messages. 


The system can automatically send appointment reminders via email, text, or phone calls to reduce no-shows. 

Practice Analytics

Managers can track KPIs and make informed decisions.

Video Conferencing

This feature facilitates virtual consultations and helps patients to connect with healthcare professionals remotely. 

Digital Client Records

Businesses can enable paperless document storage with easy access to patient health history.

Consent Forms

Patients can electronically complete necessary forms before their visit.

Patient Portal

Patients can securely access their health information and communicate with providers.

No-show Protection

Businesses can collect credit cards on file to charge no-show fees, encouraging attendance.

Case Management Solutions We Develop 


Cloud-based software solutions allow healthcare providers to access crucial patient information and case management tools from any location and at any time, promoting a more adaptable and responsive method of patient care.

Intuitive to Use

We place a strong emphasis on creating an intuitive user interface and developing the software with the end user in mind. Our goal is to make it easy for healthcare professionals to effectively navigate and use the system, regardless of their technical background. Ease of use is the key to reducing learning curves and improving overall productivity.

Best-In-Class Support

We understand the importance of reliable support in healthcare settings. Our team provides best-in-class maintenance to ensure that any issues are addressed promptly and effectively. This approach is crucial in reducing disruptions and maintaining the operation of healthcare services.

Include Medical Scribe

Our solutions incorporate a medical scribe feature, which significantly reduces the administrative burden on healthcare providers. This allows them to focus more on medical care, as the scribe feature assists physicians in the efficient documentation and management of medical records and case notes.

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Your Pain Is Our Matter

We are committed to understanding and addressing challenges faced by healthcare providers in using case management software. Our mission is to build solutions that make a real difference.

Lack Of Proper Training

We recognize the challenge of insufficient training with off-the-shelf solutions. Our custom development approach involves learning the software over time with constant feedback from the team, reducing the need for extensive training as users onboard during the development phase.

Difficult UI

We acknowledge that a user interface (UI) that feels disconnected from the realities of healthcare practitioners can be a major hindrance to the best care. The software we create is designed with direct input from specialists who use it daily, ensuring an intuitive, user-friendly experience that aligns with the practical needs of monitoring and treating patients.

Slow System for Multiple Users

A common frustration with management software is decreased performance with multiple users. We build solutions that handle and manage high user volumes efficiently, ensuring smooth and fast system performance even under heavy loads so that hospital care remains uninterrupted.

No Improvements 

Off-the-shelf software often fails to meet evolving needs. Our custom development approach prioritizes continuous improvement, allowing for regular updates based on user feedback and industry advancements. This ensures the solutions we build remain relevant and adaptable, addressing current and future challenges in healthcare.

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Core Custom Healthcare Services

Project Discovery

We begin with a comprehensive project discovery phase, where our team thoroughly analyzes your business requirements, challenges, and objectives. This crucial step ensures that the solutions developed are perfectly aligned with your unique needs, guaranteeing a higher success rate and more effective implementation.

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End-to-End Software Development

We offer a complete software development lifecycle, covering all stages from initial conceptualization to final deployment. Our end-to-end development approach ensures that our engineers deliver custom software solutions that are innovative and aligned precisely with the specific demands of the healthcare sector and your business.

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QA & Testing

At Empeek, quality assurance and testing are an integral part of our process. We make certain that each software solution we create adheres to the utmost standards of dependability and functionality. This is essential in the healthcare sector where precision is of the utmost importance.

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Point of Care Apps

Specializing in Point of Care applications, we provide healthcare organizations with essential, real-time data right at the point of care. These applications are designed to improve clinical decision-making, enhance patient treatments, and streamline the healthcare delivery process.

Legacy Software Modernization

Recognizing the limitations of outdated systems, we offer services in legacy software modernization. Our goal is to help healthcare organizations transition smoothly to modern, more efficient systems, thereby improving their operational efficiency and data security.

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Healthcare MVP 

Our MVP development services cater to a wide range of clients, including healthcare startups, small and midsize businesses, and established enterprises. This approach enables testing new healthcare concepts, allowing for quick feedback and iterative development. 

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Companies Rely On Empeek

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HIPAA-Compliant RPM Platform

We built a MVP of remote patient monitoring system that supports up to 10k monitoring patients and devices.

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UI RPM Platform


Case Management Software For Behavioural Health

Empeek built an EHR system for Behavioral Health and iOS and Android mobile apps where users complete specially created surveys, can set up appointments with doctors, track weekly achievements, and receive rewards for their accomplishments.

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UI for Case Management Software For Behavioural Health

What Clients Say

I am most impressed with the high quality of design and development, which is really important to us.  They have designed the product to be extensible, with a solid base and architectural backend to allow for product implementation and design scaling. Also, the product hasn’t been buggy at all, so we can support it without difficulty.

As an ongoing partner, they continue to dedicate a communicative, highly skilled team that meets deadlines and stays on budget.

Nathaniel Weiss, CEO at VelloHealth

We were building an MVP that will eventually serve as a full personal health record (PHR) solutions platform. The quality of their work was excellent. They’re a very smart, informed company that understands how to create a functionally-sound platform. They provide accurate cost estimates and timelines, which is very helpful as well. I enjoyed working with them. 

Jessica Blanding, Owner at Text and Online Counseling

Our Tech Stack

Cloud hosting
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Microsoft SQL Server
Build Server
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Healthcare Software Integrations We Implement

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Telehealth & Secure Messaging


What is case management in healthcare?

Case management in healthcare evaluates and meets the health needs of patients, especially those with complex conditions or in need of long-term care. This process includes assessing, planning, coordinating, monitoring, and evaluating patient care. It aims to make a care plan just for them, focusing on their health needs and goals, to make sure they get the right and well-organized care. 

What are medical case management services?

Medical case management services are a collaborative and patient-focused method in healthcare, specifically designed for individuals with chronic or complex health conditions. This approach includes a detailed assessment of each patient, the creation of individualized care plans, and the seamless coordination between multiple physicians. These services also offer patient advocacy and support, assisting patients in understanding and navigating the often complex healthcare system.

What is the main function of a case management software?

In the healthcare industry, management software helps manage medical care plans, track recovery progress, and coordinate services among different hospitals. The software typically includes features like task management, document storage, communication, and data analysis tools. 

What is the difference between therapy and case management?

Therapy and case management play unique yet interrelated roles in healthcare and social services. Therapy targets individual mental, emotional, or physical health challenges using approaches such as talk therapy or psychotherapy. The primary aim here is personal healing and behavioral transformation. In contrast, case management encompasses a wider scope, coordinating extensive care across multiple areas including healthcare, social settings, and legal support. Typically managed by social workers or nurses, case management focuses on making sure patients get optimal care.

What are the examples of healthcare case management software?

Notable examples include Epic Systems, famous for its comprehensive patient record management; Cerner, offers a robust case management platform integrated with electronic health records; McKesson focuses on chronic disease management and inpatient care; Meditech, which offers solutions for patient progress tracking and care plan management; CaseTrakker, specialized in patient assessment and care planning; and TCS Healthcare Technologies, focused on case and disease management to improve treatments.

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