Technical Support and Software Maintenance Services

We provide personalized and comprehensive software maintenance and support services to help customers effortlessly integrate, modernize, and maintain their software.

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Empeek Services Technical Support

Problem

I’m experiencing technical issues such as errors, crashes, and slow performance. I’m worried these issues could lead to data loss or security breaches.

Solution

As a software support company, we ensure the smooth and reliable operation of systems, improve user productivity, and protect against security threats and data loss.

What is Technical Support and Software Maintenance?

Technical support involves assisting, guiding, and troubleshooting for businesses and tech teams who encounter technical issues with their software or systems. This support can be provided remotely or in person, and may include help with launch, usage, features improvements, or development of new software.

Software maintenance is all about updating and optimizing software to ensure it operates efficiently. It includes releasing software updates to fix bugs, developing new features, and performing activities to improve security. Maintenance can be performed by the original software developer or by a dedicated maintenance team. It involves providing regular updates and patches, performing periodic system checks, and optimizing performance.

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Technical Support Services Offered

Solutions Enhancement

We specialize in software support services that assist in designing and developing new functionalities, and seamlessly integrating them with other existing features or third-party applications used within your organization.

Legacy Systems

Are you looking to upgrade your software? Empeek can conduct a comprehensive audit to identify areas for improvement and recommend the best solutions to implement upgrades.

24/7 Support & Maintenance

We cover everything from bug fixing to performance optimization. Our goal is to reduce the number of incidents, decrease response times, and provide services that will instill confidence in your products among users.

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Benefits of Software Maintenance and Technical Support Outsourcing

Increased Reliability

Maintenance and support are the superheroes that keep your software operating smoothly. It helps you to avoid unexpected downtime and keep your work running seamlessly.

Improved Performance

Performing regular maintenance can optimize your software and systems, reducing the risk of crashes, errors, or slowdowns, and ensuring they are always running at peak performance.

Enhanced Security

Through regular check-ups and updates, maintenance and support teams help identify and address security vulnerabilities, protecting against potential data breaches, cyber-attacks, and other threats.

Reduced Cost of Adding New Features

Well-maintained products and services enable cheaper and easier addition of new features. Clear documentation and infrastructure allow efficient adaptation to changes without wasting time on overdue updates.

Readiness For Any Arising Issues

Performing regular software maintenance tasks ensures you are prepared for any unexpected issues. Having detailed documentation, backups, and disaster recovery plans can help your team respond promptly to critical issues.

Less Duties

We provide IT infrastructure support services so your core team can focus on growing and developing your software. Meanwhile, our engineers ensure the smooth functioning of your product.

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What If You Skip the IT Technical Support Service?

In the long run, neglecting regular maintenance and support can end up costing you more time and money. Prioritizing technical support keeps you one step ahead, ensuring the reliability, performance, and security of your software and systems.

Lost Productivity

Unresolved technical issues result in lost productivity and unexpected downtime. Proactively addressing problems prevents disruptions and maintains operations.

Regulations

Outdated software risks non-compliance with industry standards and regulations. Regular software upgrades ensure compatibility, security, and adherence to guidelines.

Rising Costs

Technical issues and data loss lead to costly repairs and restoration. Proactive maintenance and robust backup systems reduce expenses from system failures.

Insufficient Expert Guidance

Without access to expert guidance, software performance optimization is limited. Leveraging IT specialists’ knowledge maximizes efficiency and capability.

Technical Support Roadmap for You

Discovery

The Empeek team will conduct a comprehensive evaluation of the application to gain a clear understanding of its functionality, architecture, and potential issues.

Learn more about Discovery Phase

Action plan

Once the discovery phase is completed, we will prioritize the issues and establish KPIs to track support effectiveness. These KPIs may include application uptime, the number of resolved and new issues, and other relevant metrics.

Set-Up Team

Based on your technology stack, Empeek will assemble a dedicated team responsible for making changes and performing tests. We also provide account support to ensure seamless communication.

Execution

With the objectives and type of maintenance determined, the Empeek team will begin implementing changes, testing, and troubleshooting issues.

Improvement

Based on the outcomes of the previous steps, we will undertake measures to enhance the application’s performance. This involves upgrading or deploying new technologies.

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PROJECT SUCCESS

Pulse – Automated Drug Testing Portal

The developed product has already assisted in completing over 1 000 000 drug tests in the Transportation and Oil & Gas industries.

The portal automates the process for all the parties involved: Applicants, Employees, Employers, Vendors, Collection Centers, Labs, Transportation Companies, and Independent Medical Review Officers.

Explore the Project

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Our Clients Say

They developed what they promised and they’re always on time. Empeek is flexible when we need new arrangements or need help with another project. They were able to come up with resources within a reasonable amount of time. One thing that stands out about Empeek is they’re not arrogant. None of the people I’ve worked with are like that. Empeek’s team is always nice and friendly.

Gregor Jarisch, CTO at EdTechFoundry AS

They were on a budget, and the app was delivered in a timely fashion. In terms of usage, the application’s interface was clean, extremely user-friendly, and very fast. They delivered on all of our performance metrics. In terms of communication, their response time was extremely fast.

Terry Rawlings, COO at Modus Research Inc

Why Choose Empeek for Technical Support?

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24/7 Support

Whether you’re experiencing a minor technical glitch or a critical software failure, our experienced team of specialists is here to help you resolve any issues and ensure your software runs smoothly.

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Transparent Cooperation

Our reports will cover everything from bug fixes and troubleshooting to new functionality releases and any changes made to your software. You can trust us to keep you in the loop every step of the way.

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Cost-Effective Solutions

We strive to provide the best support services at a reasonable price, so you can maximize return on investment and focus on growing your business. Our team works efficiently to identify and resolve any issues without sacrificing the quality of our services.

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Proactive Maintenance

We believe in being one step ahead by identifying and resolving potential software issues before they escalate into major problems. This approach saves our clients time and resources in the long run.

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Tech Support That Covers Variety of Technologies

Front-End

Back-End

Mobile

Cloud hosting

Databases

Microsoft SQL Server

postgresql

Oracle

Mongo

Firebase

MQS

Build Server

FAQs

How quickly do you respond to a technical support request?

We are available for your requests 24/7 within different time zones.

Do you offer any guarantees or warranties for your technical support services?

Yes, we do. However, guarantees and warranties vary depending on the type of service and agreement. We are aimed to provide reliable and effective technical support to ensure your software and systems operate smoothly.

How can I prevent technical issues from occurring in the future?

Here are some tips:

Invest in high-quality solutions from reputable vendors that offer reliable technical support and maintenance services;
Develop and implement a standard IT policy that outlines security protocols, software usage guidelines, and data backup and recovery procedures;
Train your employees on how to use software and systems properly, including security best practices and how to troubleshoot common technical issues;
Keep all software and systems up-to-date with the latest security patches and bug fixes, and regularly perform software updates and system maintenance;
Use remote monitoring and management tools to identify and resolve technical issues before they become critical;
Conduct regular audits to identify potential vulnerabilities and take action to address any issues.

With these measures, businesses reduce technical issues, risk, improve system reliability and security, and enhance overall productivity.

What types of maintenance do you offer?

Corrective Software Maintenance

The process begins with identifying the root of the problem. Once identified, the team can fix the issue and deploy the fix to the affected system. This stage is critical in ensuring the software works as intended and meets the users’ expectations.

Preventive Software Maintenance

The focus is ensuring the software stays up-to-date and optimized to meet the business’s and its users’ changing needs. This can include updating software components, optimizing code, and upgrading it to the latest version.

Perfective Software Maintenance

The process starts by identifying new needs or changes in the market. Afterward, the software is tested and evaluated to ensure that it meets the new requirements and does not cause any issues with the existing features.

Adaptive Software Maintenance

Adaptive maintenance ensures the software works optimally. This involves modifying the software’s architecture, data structures, or algorithms to keep up with changes in the environment.

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Reliable Software delivery partner is closer than you think

HIPAA & GDPR compliance
4.9 Rating on clutch
A winning tech stack
In-house team of versatile experts
Proven expertise in healthtech development

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