About The Product
This is a comprehensive cloud portal for managing, tracking, and accessing drug testing data. It was developed by Empeek for Applicant Information, a US-based Consumer Reporting Agency. Applicant Information provides background screening and drug testing services to employers, contractors, and property managers across the United States and guides them through the complexities of employment laws and federal mandates.
The system brings together Applicant Information’s customers (single-location and multi-location companies and consortium company groups) and vendors (collection sites, labs, Medical Review Officers (MRO)). The users can only access the subset of the system that belongs to their company or company group. Access to various screens and features is further restricted based on the user’s role.
This project focuses on the US market and covers a wide range of industries that by legislation are required to carry out drug tests regularly.
Aerospace and Defense
When Empeek first joined the project, the company’s internal system was ten years old, Windows-based, and was restricted to office hours and local machines. The ongoing maintenance was cumbersome and quite costly. The complex workflow required significant manual effort. It also led to slow turnaround times, limited visibility, and increased potential for human errors. As business grew, existing tools and processes could not scale.
Develop an enterprise lab testing system with similar functionality (to the old one) that could also be accessed on various devices or while users travel. It should have been a unified platform that would connect customers, collection sites, labs, and doctors.
Simplify compliance with evolving legal testing requirements
Reduce manual labor coordinating complex test logistics
Faster Lab Results
Accelerate test result turnaround time to customers
Lower operational costs through automation, both for customers and for the their own business
Support business growth and future expansion
Provide flexibility for customers to access data remotely
Labs that run the tests use outdated technologies. That’s why the new product implementation was limited in some aspects. Some modules had to be adapted and adjusted to these old technologies to ensure compatibility and efficient integration with existing hardware and software.
What We Have Achieved
The portal delivered impactful benefits across Applicant Information’s business. The company anticipates a full return on investment in less than 35 months.
Lower overhead and staffing needs reduced costs by 45%.
Accelerated Turnaround Time
Cut testing cycle time by 75%.
Random test assignment ensures unbiased, compliant programs.
Customers gain transparency into real-time applicant status.
The system unlocks capacity to seamlessly scale.
Automation eliminates manual data errors.
Staff of Applicant Information’s clients moved to higher-value work like customer service.
Has increased by 350%. Risks from manual errors have also been mitigated.
The portal is integrated with M-Files document management, Xero Accounting, PSP Crash & Safety database, Datalink (MVR’s), Fonality click-to-call, and email-to-fax services.
Lab Testing Platform is integrated with Quest Diagnostics, Labcorp, Psychemedics, eScreen and some other labs and collection sites. So the orders are automatically confirmed and the results are received via web service calls.
- The fields identified as Personally Identifiable Information (PII) are encrypted in the database and masked during export.
- The portal is HIPAA-compliant. It runs under HTTP over SSL.
- The users are periodically required to change their passwords. All attached documents stored in the database are encrypted.
- An extra layer of security was added with 2-factor authentication with one-time passwords and fingerprinting.
- Third-party software firewall on top of the hosted firewall software and denial-of-service attacks (DDoS) protection.
- The log entries are stored in a separate database for security reasons
Proprietary pool generation algorithms enable unbiased, compliant test assignments. It’s possible to create a group based on different parameters: testing frequency, type of biomaterials, etc. The feature contributes to a more efficient and organized process.
End-to-end chain of custody and status visibility.
Users can see a list of labs that perform needed tests. Information about each includes a working schedule so users can choose the best option and a time slot.
Tests are automatically routed to integrated labs like Quest and Labcorp.
Super Tenant—Tenant structure
It allows to manage access and user rights depending on their organizational affiliation.
Tools for billing, invoicing, pricing tiers, and financial reporting. In addition, the system informs about the validity period of the test.
Robust reporting and dashboards to analyze testing data.
Automated notifications keep customers updated on status.
HIPAA compliant with encrypted data, 2FA, and access controls.
Engineering a better healthcare future.
Empeek is a custom healthcare software development company that helps healthtech startups and medical facilities create and leverage innovative, HIPAA/HITECH compliant technology solutions such as EMR and telemedicine systems, patient-centered crossplatform apps, AI-powered tools, IoT ecosystems, and others.
8+ Years on the Market
HIPAA & GDPR Compliant
Explore Our Core Healthcare Software Development Services
Project Discovery Phase
The aim of the Project Discovery is to understand project goals, risks, and stakeholders’ requirements before moving forward into further planning and development of the software product. This process sets the stage for the entire project by outlining objectives, opportunities, challenges, and details needed to guide the development team as well as business owners.Learn More
Web App Development
QA & Testing
We design test cases, scripts and plans to evaluate the functional, security, reliability and performance aspects of a software application. The goal is to identify defects, gaps or issues earlier on rather than post-deployment so we can address and resolve them during the development phases.Learn More
mHealth App Development
We create applications for smartphones, tablets or wearable devices that can monitor, collect, analyze and give feedback to users about various health, wellness and medical data from sensors, user input and other connected sources. Empower your patients and improve health outcomes through greater engagement and access to information.Learn More