Whether you need urgent care, mental health support, or routine check-ups, telehealth has you covered. All of these patients can access from home, usually at a lower cost than traditional care.
The telemedicine industry is currently exploding with innovations. You can do diverse things, from booking a doctor’s appointment online to tracking your health with wearable devices. But with so many options in the telemedicine market, how do you choose the best? Which solution is actually worth it? Who exactly is at the forefront and setting the standard?
In this post, we’re taking a deep dive into telemedicine trends. We’ll review how this industry changes and introduce you to the key players.
Telemedicine Industry Overview
The telemedicine market is quite complex, with multiple stakeholders shaping it. That’s why you should take a step back and thoroughly assess the overall picture before investing in telehealth. You must ensure there’s a demand for your product from patients and healthcare providers.
Below, we break down the telemedicine industry into three key categories: general, healthcare provider, and patient trends. These insights will give you a clearer sense of the market trends and tendencies across the main user categories.
General Market Trends and Tendencies
Telemedicine has seen remarkable growth and innovation, driven by technological advancements. Here are some key trends:
- Market Growth: The global telemedicine market was valued at approximately $87.41 billion in 2022 and is projected to reach $286.22 billion by 2030, growing at a CAGR of 17.2%.
- Global Telemedicine Market: North America holds the largest share of the global telemedicine market, accounting for 33.5% of the total market.
- Adoption: In the US, Baby Boomers are the most telemedicine users, accounting for 24.6% of the total usage, while Gen Z are the least frequent users, making up only 17.6%.
Trends Among Healthcare Providers
Healthcare providers turn to telemedicine to enhance care delivery and address workforce challenges. Here are the main drivers that make them invest in telehealth:
- Efficiency Gains: 88% of physicians state that telehealth enhanced clinical outcomes and work efficiency
- Workforce Shortages: By 2025, the Mercer company predicts a deficit exceeding 400,000 home health aides and 29,400 nurse practitioners. Other healthcare professions will face similar shortages.
- Increased Use: In 2023, 44% of physicians reported using telemedicine at least once a week, and 40% used it daily. Additionally, in 2022, telehealth made up 25% of all appointments for 65% of American physicians.
- Positive Attitudes: 65% of physicians express satisfaction with their telehealth solutions.
Trends Among Patients
Patients turn to telemedicine more and more, thanks to its convenience and easy access, especially in areas where quality healthcare is limited. Let’s take a look at the latest trends in how patients use telehealth services.
- Higher Satisfaction Rates: Remote consultations have improved patient satisfaction rates by 30%.
- Shift in Telemedicine: Before the COVID-19 pandemic, 66% of adults in the US had concerns about the quality of telemedicine. However, this perspective shifted significantly after the pandemic, and by 2021, 88% of adults preferred using telemedicine.
- Growing Telemedicine Use for Mental Health: Nearly 80% of telehealth appointments for rural beneficiaries in 2023 were focused on mental health conditions.
- Popular Communication Channels: While video calls are the preferred communication channel for telehealth users (used by 94%), other common channels include phone calls (used by 73%) and messaging services (used by 26%).
The telemedicine industry is growing really fast, which opens many possibilities for new ideas and advancements. By keeping an eye on the latest trends and shifts in this space, those in the healthcare field can make informed choices, invest money efficiently, and stay ahead of competitors.
Top Telehealth Solution Providers and What They Do
The telehealth industry is booming with telemedicine companies stepping up to offer fresh solutions so that they can meet the growing need for virtual care. Let’s look at the top ten best telehealth servicesas ranked by Definitive Healthcare’s Research. We’ll showcase what makes each one special and what unique features they offer.
Zoom Video Communications Inc.
Zoom has taken the lead when it comes to virtual health services. With top-notch video quality, it’s perfect for everything from online doctor visits to remote monitoring and even educational sessions for healthcare professionals. People love it because it’s secure and easy to navigate. Plus, it ticks all the boxes for privacy regulations, making it a trusted choice for many providers. Among the standout features are video calls that meet HIPAA standards, user-friendly scheduling options, and strong security protocols to keep patient information safe.
Best Telehealth Services:
- Zoom for Healthcarе
- Zoom Video Webinars
Amwell
Amwell offers a comprehensive telehealth platform that supports urgent care, behavioral health, and specialty consultations. This platform is very user-friendly and fits right into the existing healthcare setups. It has everything from EHR integration to smart analytics and customizable processes. Another great thing about it is its variety of services tailored to different care environments.
Telehealth Services:
- Amwell Urgent Care
- Amwell Behavioral Health
- Amwell Specialty Consults
Proprietary Software
Many healthcare organizations develop proprietary telehealth solutions tailored to specific needs. These custom solutions usually include secure messaging, remote patient monitoring, appointment scheduling, and teleconsultations. They are designed to enhance patient engagement and streamline healthcare delivery.
Telehealth Services:
- Custom telehealth platforms
- Secure patient portals
- Integrated remote monitoring
Doxy.me
Doxy.me, one of the largest telemedicine companies, provides a simple, web-based telemedicine solution that requires no downloads or installations. The platform supports safe video chats for patient meetings with features like virtual waiting areas and the ability to queue patients. It’s also a good fit with smaller practices and solo providers because it’s easy to use and affordable.
Telehealth Services:
- Doxy.me Free Plan
- Doxy.me Professional
- Doxy.me Clinic
- Doxy.me Enterprise
Cisco Systems
Cisco offers robust telehealth solutions through its Webex platform, known for its secure and reliable video conferencing capabilities. These tools offer crystal-clear video and secure data sharing and also work well with other healthcare IT systems. That’s why it’s a solid choice for a lot of professionals.
Telehealth Services:
- Cisco Webex Telehealth
- Cisco Remote Patient Monitoring
- Cisco Secure Video Consultations
Teladoc
Teladoc provides a wide range of telehealth services, including virtual medical consultations, telepsychiatry, and chronic condition management. It taps into AI to improve patient care and easily connects with existing healthcare systems. Teladoc is particularly good at mental health services and has a vast network of healthcare providers.
Telehealth Services:
- Teladoc Global Doctor Consultations
- Teladoc Mental Health Services
- Teladoc Chronic Care Management
Poly (formerly Plantronics and Polycom)
Poly offers advanced video and audio solutions for telehealth applications. These include video conferencing tools, audio equipment, and collaborative platforms for virtual visits and remote patient care.
Telehealth Services:
- Poly Video Conferencing Solutions
- Poly Telehealth Station Video Communication System
- Poly Collaboration Tools
Philips Healthcare
Philips Healthcare provides a range of telehealth solutions focused on remote patient monitoring and teleconsultations. Their best telehealth platform includes advanced features such as predictive analytics, real-time patient monitoring, and integration with various health information systems.
Telehealth Services:
- Philips Telehealth Solutions
- Philips Patient Monitoring
Microsoft Corporation
Microsoft is stepping up in the telehealth arena with its Microsoft Teams platform. This tool makes virtual appointments secure and enables healthcare teams to manage patients and collaborate efficiently. It syncs with electronic health records, keeping essential info easily accessible. With top-notch security measures in place, Microsoft Teams is a powerful and adaptable choice for delivering telehealth services.
Telehealth Services:
- Microsoft Teams for Healthcare
- Microsoft Healthcare Collaboration
Vidyo
Vidyo provides video communication solutions specifically designed for telehealth and offers high-quality video conferencing, secure data transmission, and integration with healthcare applications. Vidyo’s platform is all about making healthcare easier and more accessible. It enables virtual consultations so patients can connect with their doctors from anywhere. Plus, it offers remote diagnostics and patient monitoring, which helps track health in real time.
Telehealth Services:
- Vidyo Telemedicine Solutions
- Vidyo Patient Monitoring
Comparison of Top Telehealth Solution Providers
Here is a comparative overview of the top telemedicine companies, highlighting their primary services, unique features, and vendor market share.
| Company | Primary Services | Unique Features | Market Share |
|---|---|---|---|
| Zoom | Video consultations, medical education, remote monitoring | User-friendly interface, high-quality video | 35.96% |
| Amwell | Urgent care, behavioral health, specialty consultations | EHR integration, customizable workflows | 13.16% |
| Proprietary Software | Custom telehealth platforms, secure messaging, remote monitoring | Tailored solutions, enhanced patient engagement | 11.99% |
| Doxy.me | Secure video conferencing, virtual waiting rooms, session recording | No downloads required, cost-effective | 11.34% |
| Cisco Systems | Video consultations, remote patient management, emergency telemedicine | High-definition video, secure data transmission | 10.22% |
| Teladoc | Virtual consultations, telepsychiatry, chronic care management | AI-driven insights, mental health focus | 9.71% |
| Poly | Video conferencing, audio devices, collaboration tools | High-definition video, reliable performance | 7.06% |
| Philips Healthcare | Remote patient monitoring, teleconsultations | Predictive analytics, real-time monitoring | 7.00% |
| Microsoft Corporation | Video consultations, patient management, healthcare collaboration | EHR integration, robust security | 6.30% |
| Vidyo | Video communication, remote diagnostics, patient monitoring | High-quality video, secure data transmission | 3.72% |
These providers offer diverse and innovative solutions to meet the evolving needs of the telehealth industry.
Space for Investment in Telehealth
For successful investment in telehealth, it’s essential to identify niches that are either underserved or experiencing rapid growth. It helps you create and implement a product that stands out with rare and valuable features. This means you’re more likely to deliver something that genuinely benefits patients and providers. It’s not just about ticking boxes—it’s about offering real, impactful functionality that makes a difference in everyday healthcare.
Here are important areas that, based on recent trends in the telehealth sector, are worth investing time and money. These opportunities can set you up for success as the telehealth sector continues to grow.
Use of Data for Differentiated Experience
Big data and analytics are becoming game-changers in telehealth. With this technology, providers can offer more personalized care plans and predict patient needs. Telemedicine companies investing in advanced data analytics offer better patient experiences, improved health outcomes, and more efficient operations.
In today’s telehealth market, providing personalized, data-driven healthcare is a huge advantage. According to McKinsey, 44 percent of surveyed consumers are open to sharing their personal and health data with healthcare providers — a two-times higher rate than for technology or retail companies. Despite the potential, many healthcare organizations are still not fully using personal and health data to offer customized experiences.
Interestingly, more than half of people surveyed by McKinsey said they want to use their data to manage chronic conditions, get tailored health insights, or receive custom product and insurance suggestions.
To take full advantage of this trend, healthcare providers can weave personalization into every step of the patient journey, using advanced data analytics and generative AI.
Health & Wellness Integration
Consumers are now reshaping the healthcare market – demanding more personalized, convenient, and all-encompassing care options. They’re no longer just looking for medical treatment; they want holistic health solutions. By incorporating wellness features into telehealth services, providers can set themselves apart and meet this growing demand.What features do users crave the most?
According to McKinsey, eating healthy, exercising, managing mental health, getting to or maintaining an ideal weight, and monitoring sleep are the most common wellness activities. At the same time, consumers are only 35-42% satisfied with how healthcare organizations currently support these activities.
Adding wellness features like fitness tracking, nutritional guidance, and mental health support to telehealth platforms can do more than just improve patient care—it can attract a wider audience. These additions boost patient engagement and make your platform a go-to for those looking to take control of their health in a more holistic way.
This all-in-one approach to health management is what today’s consumers look for. They want a single solution for physical and mental well-being. Companies that invest in these integrated health solutions are not just meeting a need—they’re positioning themselves as leaders in the field driven by a shift towards preventative and proactive care.
Chronic Care Management
As the global population increases, we see more cases of chronic conditions like diabetes, heart disease, and hypertension, plus mental health challenges like depression. These issues need continuous management, and telehealth is perfectly suited to provide that care.
Telehealth apps provide the convenience of regular virtual check-ins, allowing patients to connect with their healthcare providers online. With remote monitoring of vital signs, doctors can keep a close eye on health trends without constant office visits. Plus, personalized treatment plans ensure that each patient gets customized care, ultimately enhancing their quality of life.
Investing in tech that supports chronic care management can reduce healthcare costs. Providers can keep patients healthier by cutting hospital visits and catching issues before they escalate.
Plus, remote monitoring tools and devices can gather real-time data on patients. This means healthcare teams can tweak treatment plans quickly and accurately, ensuring that everyone gets the best care possible without unnecessary delays.
Mental Health Solutions
The United States virtual mental health services market was valued at USD 1.63 billion in 2022 and will grow at a CAGR of 10.09%, reaching USD 2.88 billion by 2028. The surge in mental health concerns, especially post-COVID-19, combined with advances in telehealth technology, has opened up a significant opportunity for mental health online services. Telehealth platforms that focus on mental health can cover the growing demand for therapy, counseling, and psychiatric support.
Telehealth platforms offer video consultations, chat-based therapy, and digital mental health tools, making mental health care more accessible to those facing barriers to traditional in-person therapy. Additionally, telehealth reduces the stigma associated with looking for mental health care. Remote consulting provides a more private and convenient way to access services.
Companies that invest in this space not only tap into a booming market but also contribute to better mental health outcomes overall.
Health Promotion and Prevention
The future of healthcare isn’t just about treating what’s broken—it’s shifting to keeping people healthy from the start. Telehealth platforms are playing a huge role in this by offering tools like health education, screenings, and risk assessments to help catch issues early.
Let’s be honest: healthcare spending is through the roof, and it’s only getting worse. Without a strategic shift, this burden will only increase. But what if we could flip the script? Instead of just treating people after they’re already sick, focusing on prevention through telehealth could save tons of money. According to a Deloitte report, proactive care could be a game changer—keeping patients healthier and systems more sustainable. That’s why telehealth companies focusing on prevention are positioned to be in high demand as they help tackle this massive challenge.
Telehealth services can help people live healthier lives, not just by treating illness but by helping them make better decisions about their day-to-day well-being. Early detection through telehealth can catch problems before they become serious, which means fewer costly treatments down the road.
If you want to lead in the healthcare field, it’s a perfect time to adopt telehealth. The industry evolves fast, and companies that invest now can be among the first to deliver fresh, innovative solutions. The need for patient-centric, easy-to-use digital health tools is only growing, and businesses that meet that demand will be well ahead of the curve.
Empeek for Telehealth Software Development
At Empeek, we develop solutions that aren’t just functional—they’re built to make life easier for healthcare providers and patients. Whether it’s electronic health records (EHR), remote patient monitoring, or telemedicine platforms, we’re here to help organizations create tools that work seamlessly, all while following the necessary industry standards.
Check some of our completed projects or a full selection of case studies:
- HIPAA-Compliant EHR and Telemedicine Platform: Our EHR and telemedicine platform has replaced a legacy system, improving data management and accessibility for healthcare providers.
- Remote Patient Monitoring Solution Development: Empeek created a remote patient monitoring solution that allows healthcare providers to track patients’ health metrics in real time. This project improved patient outcomes through timely interventions and continuous health monitoring.
With tools for continuous monitoring and timely interventions, Empeek helps healthcare providers stay one step ahead, improving outcomes and cutting down on unnecessary costs.
Best Telemedicine Platforms: Bottomline
The telemedicine landscape is full of innovations, thanks to the efforts of industry leaders like Zoom, Amwell, and Doxy.me. These companies, among others, have transformed healthcare through a more accessible and hassle-free experience.
As the telehealth industry expands, this technology will play a central role in how medical professionals provide care. That’s why those who haven’t adopted telemedicine yet, should consider investing in custom software development or implementation now. Contact Empeek for telemedicine implementation consulting and engineering help.
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