About the Project
Many ACT teams serve traditionally hard-to-reach clients, they overwhelmingly rely on paper, spreadsheets, and texting, in large part because the electronic medical record (EMR) was not designed for the unique real-time workflows of community care settings. Vello Health solves this problem.
Its primary goals are to improve the safety of ACT team members, address financial, clinical, and best practice compliance, and seamlessly integrate with EMR through a one-way interface. The platform is primarily accessed via iOS or Android mobile devices.
ACT team members collaborate on assessments, treatment planning, and day-to-day interventions. Instead of practitioners having individual caseloads, team members are jointly responsible for ensuring each client receives the services needed to support recovery from mental illness.
62% increase in completed visits
109% growth of average billings
Total team billings by $275,125
VelloHealth serves as a platform designed to optimize the real-time management and reporting of ACT team operations.
Goals Set to Empeek
Vello Health wanted to equip team members in the field with easy access to relevant client information and design an efficient way to capture visit details. The goals were:
- Create a backend admin system with data collection and cloud for the clinic’s ACT team;
- Engineer a web application for administrative needs;
- Create a mobile application for ACT teams’ needs.
Solutions We Have Delivered
The discovery phase was critical in laying the groundwork for this project. During this stage, the team conducted extensive research and planning to fully understand the goals, requirements, and scope. We produced comprehensive designs, wireframes, and functional specifications to capture all details of the desired system.
- Enabling HIPAA-compliant communication within single and multiple ACT Teams, prioritizing confidentiality and security;
- Comprehensive message auditing.
Real-time Crisis Planning
- Maintain a log of competency/resilience training and critical crisis resources;
- Enabled de-escalation methods and related strategies as outlined in the Relapse Prevention Plan.
- Keep tabs on both past and newly identified triggers;
- Correlate triggers with dates and frequency to provide timely alerts to the ACT Team.
Enabled integration into ACT’s real-time workflows
Enabled integration into ACT’s real-time workflows, encompassing aspects like visits, visit verification, time tracking for partial/full billing, medication delivery/logistics, Medicaid recertification, notifications, stability metrics, and HIPAA-compliant communication.
- Integrations with Netsmart and AccuMedic EHRs and Data Loading import/export;
- Enabled integration into ACT’s real-time workflows, encompassing aspects like visits, visit verification, time tracking for partial/full billing, medication delivery/logistics, Medicaid recertification, notifications, stability metrics, and HIPAA-compliant communication.
Reporting tools and analytics that support multiple ACT teams.
The initial MVP phase focused on implementing core functionality and establishing a solid foundation on which to build. Regular sprint cycles enabled continuous progress tracking and the flexibility to iterate based on emerging insights.
With the minimum viable product launched, the focus shifted to using customer feedback and usage data to inform ongoing enhancement efforts. Sprint planning sessions now revolve around selecting the most high-value features and fixes to build out next.
A key challenge emerged around geocoding needs. Popular existing solutions were either too limited or cost-prohibitive for this project’s scope. Empeek’s team ultimately engineered an innovative offline geocoding service that avoided reliance on external APIs and protected patient data privacy. This custom approach enabled meeting core location requirements within budget constraints while prioritizing security and compliance factors.
Empeek & Vello Health Cooperation
We support sales process of VelloHealth and help convert new business by demonstrating product’s technical capabilities.
We frequently collaborate on presentations and provide estimates for potential new capabilities and required timelines.
We provide regular guidance to product team on technical feasibility, approach, and level of effort to build requested functions.
We also suggest recommendations for high value enhancements based on user feedback and industry trends.
Results for the Customer
- Decrease of no-shows, from a high of 50% in October 2022 to a March 2023 value of 44%;
- Average billing PCPM increases by 109% for the clients of our customer;
- Automated Data workflow;
- Increased customer base;
- Enhanced patient data management.
Engineering a better healthcare future.
Empeek is a custom healthcare software development company that helps healthtech startups and medical facilities create and leverage innovative, HIPAA/HITECH compliant technology solutions such as EMR and telemedicine systems, patient-centered crossplatform apps, AI-powered tools, IoT ecosystems, and others.
8+ Years on the Market
HIPAA & GDPR Compliant
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