EHR and telehealth on a single platform

Overview

A HIPAA-compliant EHR system replaced the legacy software for a US-based hospital and helped them to reach more patients. The software simplifies the treatment workflow and helps patients to receive better care, no matter the distance.

Challenge

Our customer is a healthcare provider that provides pediatrics, psychiatry, pathology, and other ambulatory services. Their existing EHR system was 7 years old and desktop-based. The interface needed a facelift, the back-office workflows and user authentication process needed an upgrade.

Solution

In the course of EHR system development, we optimized the medical record input, automated the authentication, and built some 3-rd party API integrations. Also, a built-in telemedicine module was created to help the provider reach more patients.

First, we automated the fundamental hospital processes — patient appointments scheduling, medical history records access, and bills & accounting.

To unload the staff from routine tasks and flatten the readmission rates curve, we created a HIPAA-compliant telemedicine portal where a dozen of vitals are monitored in real-time.

We also bridged the gap between patient and doctor by creating a multi-language appointment notification module. After a tele- or hospital visit, the patient gets a post-appointment survey via text or email to rate their experience.