By 2026, the telemedicine market is expected to skyrocket to $168.4 billion, a clear indicator that online consultations are more than just a temporary fix for social distancing. This growing demand underlines the need to really understand telemedicine software – how it’s designed, and its unique features that are making it an essential tool in today’s healthcare landscape. Post-pandemic, there’s been a noticeable shift in how we access healthcare services. And a growing number of people now prefer telehealth options, even with lockdowns behind us.
Types of Telemedicine Applications
Each type of telemedicine application is reshaping healthcare, offering flexibility and accessibility like never before.
| Real-Time (Synchronous) Telemedicine | This is perhaps the most recognized form of telemedicine app. It’s just like a normal doctor’s appointment, but online. You and your doctor chat live, seeing and talking to each other through video calls. It’s perfect for all kinds of things like regular check-ups, catching up after a treatment, or even some therapy sessions. You get the whole doctor’s visit experience without having to leave your house, just using video conferencing apps. |
| Store-and-Forward (Asynchronous) Telemedicine | Unlike real-time telehealth apps, this type doesn’t require the simultaneous presence of both doctors and patients. It works like this: Your doctor can send data such as images of your skin, heart readings, or test results to another specialist. This specialist will then check everything later when he has time. This is very useful for dermatologists, radiologists, and pathologists who often need time to carefully review your information. |
| Remote Patient Monitoring (RPM) | RPM allows doctors to monitor patients without requiring them to stay in a hospital or clinic. Using mobile devices, they can track important health indicators such as heart rate, blood pressure, and blood sugar levels wherever they are. This is especially useful for caring for people with chronic health problems, those recovering from surgery, or older adults who require regular monitoring. |
| mHealth (Mobile Health) | mHealth apps turn your smartphone or tablet into a personal health assistant. For example, apps like MyChart allow you to see test results, schedule doctor’s appointments, and even refill prescriptions. They’re also great for learning more about your health, reminding you to take your medications, and helping you manage chronic conditions like diabetes or heart disease. |
| Telepsychiatry | As a type of healthcare solution, telepsychiatry brings mental health care right to your screen, making it easier for everyone, especially those in remote or hard-to-reach areas. It covers everything from online therapy sessions to psychiatric evaluations and even helps with managing your meds. For instance, platforms like Talkspace or BetterHelp offer video or text-based therapy sessions, connecting you with mental health professionals from anywhere. |
| Teledermatology | This application lets skin doctors check out your skin issues from a distance, using high-quality photos. It’s really helpful for diagnosing skin problems, giving advice, and prescribing treatments. For example, apps like First Derm or DermatologistOnCall let you upload pictures of your skin concern, and then a dermatologist takes a look and gets back to you with their thoughts and recommendations. |
| Teleradiology | This type of telemedicine app is about sharing radiological images like X-rays, MRIs, and CT scans with radiologists in different places. They can check out these images and give their expert opinions, no matter where they are. A great example is RadNet, which provides a platform for radiologists to access and interpret medical images remotely. |
| Telepathology | Similar to teleradiology, this type of telemedicine app revolves around sharing pathology images and slides for diagnosis, consultations, and even educational purposes, across different locations. It enables pathologists to examine samples digitally from anywhere. A notable example is PathologyWatch, which offers digital pathology services. This setup allows for more efficient collaboration among pathologists, regardless of their physical location, enhancing the speed and accuracy of diagnoses. |
| Teleophthalmology | These remote healthcare services use digital tech to offer eye care services like exams, diagnoses, and monitoring remotely. This is great for people who can’t easily get to an eye doctor. A good example is EyePACS, which provides a platform for remote diabetic retinopathy screening and other eye conditions. With this tech, you can get your eyes checked and monitored by specialists through digital images, all without leaving your home or a local clinic. |
| Telecardiology | Focused on cardiac care, this type of telehealth software uses electronic transmission of cardiovascular images and health data for diagnosing and managing heart patients. A great example of this is the AliveCor KardiaMobile device. It’s a small, portable gadget that lets you do an electrocardiogram (EKG) from home. You just use it to record your heart’s activity and then the results can be sent electronically to your cardiologist. |
| Teledentistry | This type of practice management software enables dental care and consultation through digital communication tools, including the assessment, diagnosis, and planning of treatment remotely. A standout example is SmileDirectClub, which offers virtual dental assessments. Through their platform, you can have your dental health checked, get a diagnosis, and even plan out treatments without having to step into a dental clinic. |
The use of virtual care has skyrocketed, being 38 times higher than pre-COVID-19 levels, with both patients and providers reporting positive experiences. Significant increases in telehealth visits were noted globally, with a 154% rise in the U.S. and substantial growth in regions like Asia-Pacific and Canada.
Read more about Types of Telehealth Systems
Top 18 Telemedicine App Features
The percentage of adults who used telemedicine increased with age, from 29.4% among adults aged 18–29 to 43.3% among adults aged 65 and over, indicating a broad appeal across different age groups. Among the myriad of features these apps offer, appointment scheduling stands out as the most popular, reflecting a growing preference for digital-first healthcare experiences. This shift towards telemedicine, embraced by both tech-savvy younger adults and older populations seeking convenient healthcare options, underscores the importance of understanding the key features that make these apps indispensable in today’s healthcare landscape.
ePrescribing and Referrals
ePrescribing has become a cornerstone of modern telemedicine applications, streamlining the whole prescription management process. It allows healthcare providers to send prescriptions directly to pharmacies electronically, reducing errors and improving patient convenience. This feature also includes medication management, helping providers track patient adherence to medication regimens.
Referrals are another crucial aspect, enabling seamless integration with specialist care. The referrals typically involve healthcare providers, such as primary care physicians, using the app to connect their patients with specialist doctors within the same telemedicine network. This process allows for a more coordinated approach to healthcare, ensuring that patients receive comprehensive and continuous care. For example, a general practitioner using a telemedicine app can quickly refer a patient exhibiting cardiac symptoms to a cardiologist within the same network.
Appointment Scheduling
Appointment scheduling in telemedicine applications is a game-changer for patient convenience. This feature allows patients to book, reschedule, or cancel appointments online, reducing wait times and administrative burdens. It often includes calendar synchronization, reminders, and confirmation notifications, enhancing the overall patient experience. The impact of this feature for healthcare providers is substantial: online appointment scheduling is estimated to reach $546.31 million by 2026 from $205.85 million in 2018, demonstrating its increasing importance in healthcare management.
Services and Doctors Catalog
These features enable patients to browse through available services and specialists. It often includes detailed profiles of the healthcare facilities and providers, including their qualifications, specialties, and reviews from other patients. It provides patients with the information needed to choose the right provider and service, fostering trust and transparency in the healthcare process. For instance, Zocdoc offers a platform where patients can browse through a list of doctors and services, complete with detailed profiles, credentials, and patient reviews.
Patient Portals
Patient portals in telemedicine apps are seeing significant use across different generations. They are like a personal health dashboard, that gives you a secure spot to see all your medical data, like records, test results, and summaries of your doctor visits. Having all this at your fingertips helps you stay on top of your health and feel more connected to your healthcare providers. Overall, 46% of U.S. consumers, approximately 119 million patients, are now engaging with healthcare providers through a combination of patient portals, telehealth appointments, apps, and in-person visits. Learn more about 5 mHealth Solutions to Increase Patient Engagement.
HIPAA-Compliant Video Visits
HIPAA-compliant video visits are a cornerstone of telemedicine, ensuring that patient-provider interactions are secure and private. This feature provides a safe platform for virtual consultations, adhering to strict healthcare privacy regulations. This compliance protects patient data and builds trust, encouraging more patients to embrace the telemedicine platform as a viable healthcare option.
Patient Education
In telemedicine applications, patient education is crucial. It’s about giving patients all the information about their health and treatment. They get a variety of learning materials, such as videos, articles, and interesting interactive tools, tailored to their needs. When patients receive the right information, they are more likely to adhere to treatment and see better results. It’s a win-win: patients feel better about their health, and healthcare professionals see happier, healthier patients. For example, 8.9% of the US population or 29.7 million people of all ages — had been diagnosed with diabetes. Providers can create an extensive library of educational materials related to dieting, lifestyle habits, or preventative measures. Imagine the huge impact it will have on the health conditions of young people.
Queue Management
Queue management systems in telemedicine are really changing the game for both doctors and patients. These systems let patients know how long they’ll wait and keep them updated on their appointment status. It’s a big stress reliever, knowing exactly where you stand in line. They can manage patient flow way better, cut down wait times, and make sure everyone gets the care they need faster. This is super important in busy clinics where lots of patients come through the door.
Dashboard With Patient Data
A comprehensive dashboard with patient data is a critical feature for healthcare organizations. This dashboard presents a consolidated view of patient information, including health history, recent visits, and ongoing treatments. It enables providers to make informed decisions quickly, enhancing the quality of care. The dashboard often has medical data and includes analytics tools, helping healthcare professionals track health trends and outcomes over time.
EHR Integration
An advanced telehealth app really stands out when it can integrate with Electronic Health Records (EHR). This means that all the patient information from telemedicine visits gets added right into the existing EHR system without any hassle. It’s great for patient care because healthcare professionals can see the whole health record of a patient, updated with the latest info. Plus, this feature makes the admin side of things a lot smoother and cuts down on the chances of making mistakes when entering data.
Mobile Device Support
Support for mobile devices is essential in modern telemedicine mobile apps. This feature ensures that patients and providers can access the telemedicine platform from smartphones and tablets, offering flexibility and convenience. Mobile support often includes features like mobile-optimized interfaces, app notifications, and camera integration for virtual visits. This way, more people from different backgrounds can get the medical help they need.
Bilingual Communication
Almost 66 million people speak a language that is not English at home in the US. However, their English level is not always sufficient for having good quality doctor consultations. Bilingual communication in telemedicine applications addresses the need for language inclusivity in healthcare. This feature offers services in multiple languages, ensuring that non-English speaking patients can access care without language barriers. It often includes translation services for patient-provider interactions and multilingual support for patient educational materials. This inclusivity is crucial for providing equitable remote medical services to diverse patient populations.
API Extensibility
API (Application Programming Interface) extensibility is really important for telemedicine apps. It lets these apps connect and work with other software and services. This way, healthcare organizations can tweak and improve their telemedicine platform by adding new features like lab connections, billing systems, and tools for data analysis. It’s a big deal because it means telemedicine apps can keep up and change as the healthcare world does, always staying useful and up-to-date.
Virtual Waiting Rooms
Virtual waiting rooms are an important feature in the telemedicine platform, enhancing the patient experience before virtual consultations. They offer a digital space where patients can wait before their scheduled video visit. This feature often includes informational content, estimated wait times, and instructions for the visit. It helps in managing patient expectations and reducing anxiety associated with virtual consultations.
Prescription Renewal Requests
With this amazing feature, patients can simply log into their telemedicine app and request additional medications in no time. Both patients and medical specialists find it much more convenient. And the best part? The specialist doctor can give the green light to these medications, no matter where they are. This keeps the healthcare train moving without any hiccups and ensures that everyone sticks to their treatment plan as they should.
Multi-Party Video Calls
Multi-party video calls enable the inclusion of multiple participants in a telehealth session, such as family members, caregivers, or multidisciplinary medical teams. This feature is useful for complex cases requiring collaborative care or when family involvement is essential in decision-making processes. Considering that over 20% of adult patients had a telehealth visit in July 2022, it’s clear that features enabling the involvement of multiple parties are crucial in meeting the current demands of continuous patient care.
Automated Billing and Insurance Verification
Automated billing and health insurance portability verification systems are essential for streamlining the financial aspects of telemedicine services. These systems can automatically process payments, verify insurance coverage, pay medical bills, and handle billing queries. This reduces administrative burdens and enhances the efficiency of the overall telemedicine apps. Learn more about Empeek Best Practices to Avoid Medical Billing and Coding Mistakes.
Health Risk Assessments
Health risk assessment tools within the telemedicine platform help in identifying patients at risk for various health conditions. These assessments typically involve questionnaires and algorithms that analyze a patient’s medical history and responses to identify potential health risks. This proactive approach supports preventive healthcare strategies and personalized care plans. For example, Empeek designed a platform that comprises a complex questionnaire system that aims to evaluate the mental health of patients. Moodlifters offers its users a comprehensive way to monitor their health conditions and receive on-time support from a community of peers and doctors.
Integration With Wearable Devices
Integration with wearable health devices allows telemedicine platforms to access real-time health data from patients. This includes data from fitness trackers, smartwatches, and other health monitoring devices. For example, if someone’s wearing a smartwatch that tracks their heart rate and sleep patterns, the telemedicine app can use this data to keep a close watch on their health. As a custom healthcare software development company, we developed a real-time cardiac telemetry system that monitors vital heart indicators. The patient has a wearable patch that transmits data to the cloud and is visible on patients’ and doctors’ portals. Once there is a deviation from the norm, the algorithm immediately notifies responsible parties so they can promptly provide help.
Key Tech Components of Modern Telemedicine Apps
As telemedicine continues to advance, a deep understanding of its key technological components is increasingly vital. These elements are crucial for efficient healthcare service delivery and for enhancing the experiences of both patients and healthcare providers. Let’s review the critical technical requirements that constitute the foundation of the best telemedicine apps.
High-Speed Connectivity (5G Connectivity)
High-speed Internet connectivity, particularly 5G, is the lifeline of telemedicine services. According to the forecast, by the end of 2023, the US will reach 1.9 billion 5G connections, and the number is expected to grow to nearly 6 billion in 2027. 5G connectivity offers faster, more reliable internet speeds, ensuring seamless video consultations, quick data transfer, and reduced latency. This level of connectivity is vital for supporting real-time remote monitoring and high-definition video consultations, which are fundamental to telemedicine. The advent of 5G promises to expand the capabilities of telehealth, making it more accessible and efficient, especially in remote or underserved areas.
Artificial Intelligence (AI)
In 2023, 85% of organizations have implemented AI, signaling a major shift in the healthcare industry, particularly in areas like telemedicine. AI technologies in telehealth can enhance diagnostic accuracy, predict patient outcomes, and personalize treatment plans. AI-powered chatbots and virtual health assistants can provide preliminary support and triage, improving patient engagement and freeing up valuable time for healthcare professionals. For example, a healthcare startup from Africa, Ilara Health’s Diagnostic Chatbot uses sophisticated algorithms to analyze huge medical data sets to generate a list of potential conditions based on the analysis of symptoms reported by patients. As a result, it significantly reduces burnout in doctors since there is a shortage of medical professionals.
Hardware Devices
According to the GlobalData report, in the last three years alone, there have been over 710,000 patents filed and granted in the medical devices industry. This includes computers, smartphones, tablets, and specialized medical equipment like digital stethoscopes, blood pressure monitors, and wearable health trackers. These devices facilitate the various aspects of telehealth, from conducting virtual therapy sessions to monitoring vital health metrics remotely. The effectiveness of a telemedicine solution often hinges on the quality and reliability of the hardware used by both doctors and patients.
Based on research, GlobalData suggested an Innovation S-curve graph for the medical devices industry.
Indigestible sensors are a key innovation domain in healthcare hardware devices. For now, there are about 40+ companies that are engaged in the development and application of indigestible sensors.
Software Platforms
Software platforms are the heart of telemedicine apps, providing the interface for remote healthcare services. They must be easy to use, secure, and compliant with healthcare regulations such as HIPAA. Common features include video calling, appointment scheduling, patient management, and electronic medical records (EMR) integration. The software must be truly reliable and capable of growth, serve a large number of users, and seamlessly connect with other healthcare systems. The well-known aggregator G2 suggests 209 telemedicine platforms and Spruce Health is presented as software with the highest user satisfaction level.
Cloud Computing
Cloud computing has emerged as a fundamental technology in telemedicine, offering scalable and adaptable data storage solutions. The market size will reach around USD 64.1 billion by the end of the year 2030. It facilitates secure and efficient management of extensive health data, accessible from any location. Cloud-based telemedicine platforms are pivotal for enabling real-time data sharing and collaborative efforts, which are crucial for remote diagnostics and teleconsultations. Additionally, the use of cloud computing in telehealth also facilitates regular software updates and maintenance, ensuring that the platforms remain up-to-date and secure. No wonder, that cloud computing knowledge is listed among the top 5 in-demand skills in the telehealth industry.
Empeek’s Telemedicine Software Cases Studies
Take a look at how we’re changing the way healthcare is delivered through technology. Our examples show how we’re making it easier, more reachable, and focused on the patient. This includes improving mental health care and using the latest remote patient monitoring systems.
Streamlining Mental Health Services
A US-based mental health clinic faced challenges with its fragmented operational system, using separate software for electronic health records (EHR), appointment bookings, and accounting. This disjointed approach led to administrative inefficiencies and a suboptimal experience for both staff and clients.
Empeek was brought in to develop a holistic, HIPAA-compliant EHR system and Patient Portal. The solution included a patient-counselor matching algorithm, automated appointment booking with reminders, and an integrated platform for processing medical claims. This system significantly reduced no-shows and streamlined insurance and self-pay processes. Additionally, the system offered features like automatic reminders, a centralized document library, and audio-video conferencing for remote consultations.
The implementation, done in stages to minimize disruption, resulted in a seamless transition to a more efficient, integrated system. This change improved administrative processes and enhanced the overall quality of patient care.
Moodlifters – Mental Wellness App
Moodlifters is an innovative mental wellness program, grounded in research from the University of Michigan, designed to make mental healthcare more accessible and destigmatize it. The program uses practical techniques to help individuals manage stress and anxiety, improving their overall quality of life.
The program’s approach involves group meetings led by peer leaders and licensed therapists, focusing on achievable goals across key mental well-being areas. Empeek developed a cross-platform mobile app and web portal for Moodlifters, enhancing its reach and effectiveness. The app features a reward system, personalized goal setting, and progress tracking, making it a valuable tool for both standalone online counseling and as a supplement to traditional therapy.
Moodlifters exemplifies the successful application of telemedicine in mental health, offering a personalized, engaging, and tech-driven approach to wellness. Its development marks a significant step forward in using digital solutions to address mental health challenges.
Custom Remote Patient Monitoring Solution
A client approached Empeek to develop a custom Remote Patient Monitoring (RPM) solution, moving away from a limited and costly third-party service. The objective was to create a system that efficiently collected and managed health data using IoT technology, compatible with various wearable devices like blood pressure monitors and glucose meters.
The developed RPM system featured a user-friendly interface for healthcare managers, enabling them to log time, generate detailed health reports, and monitor patient data in real-time. This approach allowed for more informed and quicker healthcare decisions, reducing the need for in-hospital observations and facilitating remote patient care.
The solution’s impact was significant, enhancing patient care management and operational efficiency. It provided a modern, efficient way of monitoring health, especially beneficial for elderly care. The system’s ability to generate comprehensive health reports and alerts for abnormal readings demonstrated the potential of IoT in transforming healthcare delivery.
Conclusion
This article highlight the importance of a multifaceted approach in creating a telemedicine platform that is patient-centric, efficient, and integrated into the healthcare ecosystem.
For further insights and professional assistance in telehealth app development consider exploring our healthcare software development services. As a telemedicine software development company, our expertise in software development can help to realize the full potential of your telemedicine platforms.
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