About the Project
Buried under paperwork and juggling multiple disconnected systems, our client needed a better way to connect therapists with patients. Their vision: a single, user-friendly platform that would replace their separate EHR, booking, and accounting tools.
The goal was simple—make life easier for both mental health professionals and the people seeking their help. This new system would cut administrative headaches while creating a secure, compliant solution that puts therapy, not technology, at the center of the experience.
Outcomes
Average time of task completion decreased by 30% 
Reduced time-to-market by 15% 
Helped to secure 100% of the planned investments Key Features
For Mental Health Professionals
A CRM system to manage patient interactions and appointments as well as showcase their profiles and availability.
For Patients
A searchable database of mental health specialists with easy appointment booking and communication features.
Integrations
Integration with third-party tools like SimplePractice for streamlined workflows.
Admin Panel
The admin can add and search for new specialists.
Responsive Design of Patient Portal
- Smart search
- Appointment scheduler
- Automatic reminders
- Audio & Video conferencing
- Documents & assessments
- Payment history
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Get Free ConsultationChallenges
Technical Debt
The client originally started to work on MVP with another offshore software development company. However, they decided to handover the project to Empeek, since the vendor didn’t delivered. The existing codebase was of poor quality, with significant technical debt and the system needed a significant overhaul.
User Experience
The platform needed to cater to two distinct user groups (professionals and patients) with varying needs. The front-end wasn’t intuitive and simple actions like adding info took up to 3 min due to slow system performance and complicated logic.
Collaboration Model
The client opted for an outsourcing model, leveraging our team’s expertise to develop and improve the system. This approach allowed the client to:
Address significant technical debt and poor code quality identified during an audit.
Benefit from specialized skills without building an in-house team.
Accelerate development and reduce time-to-market by 15%.
Empeek’s Team Reduces Time to Market by 15%. Start Your Project Today.
Schedule a CallWorking Agile
The project was developed using the Scrum framework. We had a flexibility to adapt to changing requirements and efficiently prioritise tasks.
Sprint Planning
We broke the project into manageable tasks and prioritized them based on client needs and technical requirements.
Iterative Development
Delivered features in small, functional increments to ensure steady progress and budget constraints.
Client Involvement
Regular Sprint Reviews to gather feedback and align on priorities.
Technical Debt Management
We balanced new feature development with refactoring and code improvements identified during the audit.
Outcomes and Impact
Succesful MVP Developemnt
Built and launched the MVP, enabling the client to test the platform with real users and gather valuable feedback.
Improved Code Quality
Addressed technical debt and implemented best practices, ensuring the system’s reliability and scalability.
Enhanced User Experience
Created a user-friendly interface for both mental health professionals and patients, to boost engagement and satisfaction by 30%.
Streamlined Workflows
Integrated third-party tools to simplify appointment scheduling and practice management.
Our Custom Healthcare Software Development Services
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