About The Product
This is a comprehensive cloud portal for managing, tracking, and accessing drug testing data. It was developed by Empeek for Applicant Information, a US-based Consumer Reporting Agency. Applicant Information provides background screening and drug testing services to employers, contractors, and property managers across the United States and guides them through the complexities of employment laws and federal mandates.
The system brings together Applicant Information’s customers (single-location and multi-location companies and consortium company groups) and vendors (collection sites, labs, Medical Review Officers (MRO)). The users can only access the subset of the system that belongs to their company or company group. Access to various screens and features is further restricted based on the user’s role.
Business Case
When Empeek first joined the project, the company’s internal system was ten years old, Windows-based, and was restricted to office hours and local machines. The ongoing maintenance was cumbersome and quite costly. The complex workflow required significant manual effort. It also led to slow turnaround times, limited visibility, and increased potential for human errors. As business grew, existing tools and processes could not scale.
Goals
Develop an enterprise lab testing system with similar functionality (to the old one) that could also be accessed on various devices or while users travel. It should have been a unified platform that would connect customers, collection sites, labs, and doctors.
Streamline Compliance
Simplify compliance with evolving legal testing requirements
Automation
Reduce manual labor coordinating complex test logistics
Faster Lab Results
Accelerate test result turnaround time to customers
Drive Efficiency
Lower operational costs through automation, both for customers and for the their own business
Foster Growth
Support business growth and future expansion
Empower Access
Provide flexibility for customers to access data remotely
Core Challenge
Labs that run the tests use outdated technologies. That’s why the new product implementation was limited in some aspects. Some modules had to be adapted and adjusted to these old technologies to ensure compatibility and efficient integration with existing hardware and software.
What We Have Achieved
The portal delivered impactful benefits across Applicant Information’s business. The company anticipates a full return on investment in less than 35 months.
Cost Savings
Lower overhead and staffing needs reduced costs by 45%.
Accelerated Turnaround Time
Cut testing cycle time by 75%.
Improved Compliance
Random test assignment ensures unbiased, compliant programs.
Enhanced Visibility
Customers gain transparency into real-time applicant status.
Business Growth
The system unlocks capacity to seamlessly scale.
Risk Reduction
Automation eliminates manual data errors.
Staff Utilization
Staff of Applicant Information’s clients moved to higher-value work like customer service.
Testing Volume
Has increased by 350%. Risks from manual errors have also been mitigated.
Integrations
The portal is integrated with M-Files document management, Xero Accounting, PSP Crash & Safety database, Datalink (MVR’s), Fonality click-to-call, and email-to-fax services.
Lab Testing Platform is integrated with Quest Diagnostics, Labcorp, Psychemedics, eScreen and some other labs and collection sites. So the orders are automatically confirmed and the results are received via web service calls.
Security Measures
- The fields identified as Personally Identifiable Information (PII) are encrypted in the database and masked during export.
- The portal is HIPAA-compliant. It runs under HTTP over SSL.
- The users are periodically required to change their passwords. All attached documents stored in the database are encrypted.
- An extra layer of security was added with 2-factor authentication with one-time passwords and fingerprinting.
- Third-party software firewall on top of the hosted firewall software and denial-of-service attacks (DDoS) protection.
- The log entries are stored in a separate database for security reasons
Key Features
Randomized Testing
Proprietary pool generation algorithms enable unbiased, compliant test assignments. It’s possible to create a group based on different parameters: testing frequency, type of biomaterials, etc. The feature contributes to a more efficient and organized process.
Specimen Tracking
End-to-end chain of custody and status visibility.
Lab Selection
Users can see a list of labs that perform needed tests. Information about each includes a working schedule so users can choose the best option and a time slot.
Auto-Routing
Tests are automatically routed to integrated labs like Quest and Labcorp.
Super Tenant—Tenant structure
It allows to manage access and user rights depending on their organizational affiliation.
Accounting
Tools for billing, invoicing, pricing tiers, and financial reporting. In addition, the system informs about the validity period of the test.
Analytics
Robust reporting and dashboards to analyze testing data.
Notifications
Automated notifications keep customers updated on status.
Security
HIPAA compliant with encrypted data, 2FA, and access controls.
About Empeek
Engineering a better healthcare future.
Empeek is a custom healthcare software development company that helps healthtech startups and medical facilities create and leverage innovative, HIPAA/HITECH compliant technology solutions such as EMR and telemedicine systems, patient-centered crossplatform apps, AI-powered tools, IoT ecosystems, and others.
150+ Specialists
8+ Years on the Market
HIPAA & GDPR Compliant
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